According to Syntegon Technology Services, the coronavirus outbreak is allowing it to demonstrate just how it can support customers with intelligent and sustainable services in the future.
Right now, many customers use Remote Services when they need assistance with machine settings or troubleshooting, and visitors of the Virtual Show can look forward to an exclusive offer for this specific service.
Syntegon also provides further services and consulting offers – for which a Syntegon Technology employee would usually travel to the customer's site – via digital channels. For example, customers can order spare parts via the E-portal, Syntegon’s online shop.
Operator training courses are also held virtually. Participants can choose the format according to their individual needs – either web-based or virtual reality training, as well as virtual classroom training on the online platform.
Digital services
In addition to preventive maintenance, predictive maintenance is becoming increasingly important.
“Predictive maintenance makes downtimes foreseeable and ensures trouble-free production,” said Muhammed Ali Turac, product manager for digital services at Syntegon.
At the Virtual Show, the company will present MIRA (Machine Intelligence Reporting & Analytics) for the first time, which detects wear and tear on process-critical components, such as fans. Up to six weeks before a potential failure, it announces that a component needs replacing.
“The decisive advantage of this system is that it does not intervene with the machine controls. This means that retrofitted systems do not have to be re-qualified and validated,” said Turac.
Processes for the future
Thanks to a cloud-based Digital Shopfloor Platform, paper-based processes and loss of time for maintenance work are a thing of the past in the food industry.
“Technicians have their task planning as well as all manuals and documentations virtually in their pocket,” added Sven Scharnitzki, product manager at Syntegon Technology.
Using the interactive Performance Board, employees can see critical manufacturing data such as production time, losses and stops at a glance, recognising optimisation potential faster and avoiding downtime. In addition, QR codes on the machines ensure relevant data is displayed promptly and easily. This saves time and resources – and makes daily work easier.
Upgrade on sustainability
Sustainability is a particularly important topic in the food packaging industry.
With the new PHS 2.0 sealing jaw technology, Syntegon now offers a retrofit kit for vertical bagging machines, which reduces film consumption while increasing production speed by up to 25%.
Food manufacturers looking to test sustainable alternatives for their existing lines can use Syntegon’s material testing service. The service experts carry out tests on their own equipment so that customers do not have to interrupt their production. Detailed reports and recordings are then analysed together with the customer.