A hotline team will take a customer’s call and pass the case on to the best expert who is most competent to handle it.
Queries linked to processing or formulations, for example, are assigned to a specialist at ProTec, the process technology and training centre.
However, if electronic control or hardware aspects need clarifying, it will be passed on to the Automation department.
A spokesman for FrymaKoruma said the FK HelpLine reflects the Romaco Group’s customer philosophy.
“Technical support means less downtime and higher productivity with FrymaKoruma technologies around the globe,” he said.
The telephone hotline can be reached at any time of the day (CET).
As an alternative, enquiries can be sent via e-mail to fk-helpline@romaco.com