FrymaKoruma launches telephone hotline

By Jenny Eagle

- Last updated on GMT

FK Helpline launched
FK Helpline launched
FrymaKoruma has set up an FK HelpLine for emergency operating and process help.

A hotline team will take a customer’s call and pass the case on to the best expert who is most competent to handle it.

Queries linked to processing or formulations, for example, are assigned to a specialist at ProTec, the process technology and training centre.

However, if electronic control or hardware aspects need clarifying, it will be passed on to the Automation department.

A spokesman for FrymaKoruma said the FK HelpLine reflects the Romaco Group’s customer philosophy.

Technical support means less downtime and higher productivity with FrymaKoruma technologies around the globe​,” he said.

The telephone hotline can be reached at any time of the day (CET).

As an alternative, enquiries can be sent via e-mail to sx-urycyvar@ebznpb.pbz

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